AcuLink Remote Access provides merchants and support technicians with PCI compliant remote connections
Simple one-click activation of remote sessions
Predefined, automatic disconnection of remote sessions
Authenticated, logged and secured ephemeral connections
Minimize travel time with remote updates to POS and other devices
Remote access to POS systems for faster, more efficient service calls and improved uptime
Compliant remote access to legacy devices like DVRs and ATGs
Meets PCI Compliance Requirements
Automatic disconnect protects your Verifone Commander and keeps your remote sessions to the Verifone support infrastructure PCI DSS compliant
Simple one-click activation and deactivation of remote sessions from your Gilbarco Passport to the Gilbarco support infrastructure
Secure and PCI compliant connections between the Artisoft Prisma POS and the Artisoft technical support center
Securely and remotely access the Granbury Thrive POS system
Acumera is trusted by top brands for its commitment to clients, secure infrastructure, innovative solutions and breadth of services.
Jackson’s Food Stores, Inc.
Director of IT
“With the MNSP program set up through Acumera, it’s been a lot easier for us to see what’s connected to the network, see what’s not working, and help us troubleshoot and get things up and running faster.”
Yesway
Chief Technology Officer
“Acumera’s technology, services, and team have become an extension of our IT department. They are able to alleviate much of the compliance burden through their PCI tools, whole-store network management and cloud-based dashboard.”
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Brian Prokaski Chief Revenue Officer Brian brings over 20 years of extensive experience in driving growth and innovation across diverse technology sectors. Throughout his career, he has held key leadership roles in both private enterprises and Fortune 500 companies, consistently demonstrating a proven ability to integrate innovative solutions and cultivate high-performing teams. As Chief Revenue Officer at Acumera, Brian leads the sales and marketing initiatives with a strong focus on enhancing customer engagement and fostering robust client relationships, ultimately propelling the company’s revenue growth. |
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Richard Newman Chief Strategy Officer Richard Newman brings over 20 years of experience in retail and hospitality applications and infrastructure to his role as Chief Strategy Officer at Acumera. A founder of Reliant, a leading provider of edge computing platforms acquired by Acumera in 2022, Richard is instrumental in shaping the company’s strategic direction. His expertise goes beyond sales and strategy; with a strong technical background in software development, DevOps, security, and large-scale systems infrastructure, Richard plays a key role in driving Acumera’s innovation and growth. |
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Theresa Wilson Director of People Operations Theresa oversees the strategic direction and operational excellence of the People Operations function at Acumera. With over 20 years experience, she is tasked with crafting the strategy and roadmap to optimize the effectiveness of our team while aligning with Acumera’s values and strategic objectives. Additionally, Theresa offers counsel to senior leadership in matters related to people leadership to ensure the successful implementation of key company initiatives. |
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Dirk Heinen Senior Vice President, Implementation Dirk delivers executive management for Acumera’s team, providing managed network security and automation services for the payment systems and operations of multi-site businesses. Before founding Acumera, Dirk served as vice president of operations at Wayport and senior vice president of operations for Multimedia Games. |
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Cynthia Foster Senior Vice President, Customer Service Cynthia is a Six Sigma Black Belt with 25 years of experience enabling strategic high-growth initiatives. Utilizing various methodologies to support and empower the organization, she drives our teams toward the successful outcome of the company’s global strategic objectives, ensuring adherence to Acumera’s values of Vigilance, Ownership, Integrity, Championship, and Empowerment. |
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Bret McCants Senior Vice President Customer Service As Senior Vice President of Customer Service, Bret oversees support for all Acumera customers. Having decades of proven success in the Telecommunications, Utility, and Saas industries, Bret has advocated for residential, business, and industrial customers his entire career. FCR (First Contact Resolution) is the goal of the Acumera Support Center. Before joining Acumera, Bret held the role of COO for WellAware, Inc., an oilfield SaaS company. Prior to that, he was the COO for Knology, Inc, a provider of voice, video, and data service. Bret holds a Bachelor of Science degree in Biological and Agricultural Engineering from Texas A&M University. |
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Phil Stead Vice President, Platform Sales Phil Stead (CISSP, QIR, CISM, ISA) is responsible for leading the expansion of Acumera’s Reliant Platform. This includes the design of secure systems to process payments and meet PCI requirements in store systems, enhancement of the platform to meet emerging requirements, and direct client engagement. He brings over 15 years of experience in the leadership, development, integration and support for retail solutions. Before joining the Acumera team, Phil served as a Partner at Reliant (acquired by Acumera in 2022). Previously, he was Director — Store Systems & Implementation for KWI — a SaaS retail technology solution provider — where he led all front-end Point-Of-Sale development and implementation efforts spanning over 125 different global retail brands. |
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William (Bill) Morrow Chief Executive Officer William (Bill) Morrow, Chairman of the Board of Acumera, focuses on growth through efficient allocation of resources, all targeted at exceeding client expectations. Bill founded and ran several companies in the telecommunications and data-security markets. His last company CSIdentity became the dominant provider of data analytics and security services for the identity theft space prior to being acquired by Experian, PLC. Bill also owns ranches, a small resort and a convenience store in the heart of the Texas Hill Country. |
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Brett Stewart Chief Technology Officer As Chief Technology Officer at Acumera, Brett oversees the installation and operation of secure, PCI DSS-Compliant networks to thousands of retail locations of Acumera customers. He has been awarded more than 80 patents relating to communications semiconductors, WiFi, and network security. Before founding Acumera, Brett was Founder and Chief Executive Officer at Wayport (provider of WiFi to McDonald’s and Starbucks locations worldwide) and Director of Business Development for Advanced Micro Devices, Inc. (a global semiconductor company). |
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Roberto Chang Executive Vice President, Operations As EVP of Operations, Roberto oversees the constant optimization of processes and activities, supporting Acumera’s fast-paced growth by developing and implementing efficient operations and cost-effective systems. Roberto has more than 20 years of experience in leadership roles in customer experience, marketing, pricing and product management fields in the telecommunications and financial industries. Roberto received a Bachelor of Science Degree in Economics from Universidad del Pacifico in Lima, Peru and an MBA from the University of Texas at Austin. |
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Dan Gleeson Vice President, Sales Dan is a proven technology-driven sales leader with experience in launching, marketing, and selling industry-leading software and hardware technology. Most recently Dan held the position of Director of North American Sales with Diebold Nixdorf, Inc. leading a new division for the fuel and convenience industry. Prior to that position, Dan spent ten years with Dover Fueling Solutions (formerly Wayne, a GE Energy Business) as Director of Sales, Technology Solutions. |
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DeWayne Mangan Senior Vice President, Technology Operations DeWayne helps Acumera deliver the Advocate Champion Defender support promise by leading the Infrastructure and Client Support teams. His decades of experience in customer support, telecommunications, and enterprise networking help these teams deliver reliable services and support experiences where the customer always comes first. Prior to joining Acumera, DeWayne held or created practically every role within the Information Technology department during a lengthy career at Concordia University Texas. |
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Jason Davis Vice President of Customer Support As Vice President of Customer Support, Jason focuses on two primary goals: Deliver a world class service experience to Acumera’s customers, enabling them to grow and support their businesses, and continually develop and challenge a talented team of network engineers to grow as leaders themselves. With over 2 decades as an IT Professional and manager, Jason brings technical expertise and experienced leadership to any situation. Excellent communication skills and inquisitive approach to problem solving help enhance his contribution to the organization and people he serves. Jason uses past experiences, process efficiencies, and technology tools to enable Acumera’s Support Teams to continually improve, always striving to deliver excellent service. |
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Geetha Nagaraj Director (India Operations) With over 23 years of rich IT experience, Geetha heads Acumera’s India operations. Geetha has played a pivotal role in several acquisitions in the past, ensuring seamless transition for both employees and clients, alike. Her hard working and competitive nature acts as a catalyst to combat any challenge without compromising on quality. Her functional prowess of human resources, finance, and general administration experience enabled her to help build companies from scratch. Geetha excels as a champion leader with excellent people management skills and is a great motivator to her peers throughout the organization. |
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Stacy Reis Chief Financial Officer Stacy is a business-focused leader with over 20 years experience in entrepreneurial start-ups as well as global, publicly traded companies. She’s responsible for leading the financial and administrative teams and setting the financial strategy of the company. She’s passionate about both processes and people; driving towards efficiency, accuracy, and automation while creating strong relationships, building teams, and driving strong culture within the organization. |
